Hotel Service Optimization Software is used by Resort Operations departments managing maintenance requests to ensure the readiness of Welk Resort properties for the safety and enjoyment of all.
HotSOS will be available company-wide in 2019.
Features & Benefits:
Service order management, response time tracking, preventative maintenance, room history, mobile devices for Engineering.
Who can use it:
Engineering, Front Office, Housekeeping (at select resorts).
How do I get it:
Your Hiring Manager is required to submit an Access Request Form (ARF) to HR specifying the appropriate security level.
How do I receive support:
Support for HotSOS is managed by Amadeus. Please see below for details.
- Availability - Amadeus Hospitality provides support 7 days a week, 24 hours a day, 365 days a year.
- Staffed Hours of Operation: - Miami office: 6am – 9pm Eastern Time, Monday through Friday.
- After-Hours Procedure - If you require support outside of the above staffed hours of operation, such as a weekend or holiday, simply call the appropriate number detailed in the “Contacting Amadeus Hospitality Customer Support by Phone” section below, and a message system will instruct how to reach a Customer Support representative.
- Contacting Amadeus Hospitality Customer Support by Phone :
US Toll-Free: 1.800.820.2573
Multi-Language Support: English and Spanish