Have you ever been on a phone call where someone says “Let me call you back from my other device?” or taken a conference call from the car only to wish there was an easy way to switch from your smartphone to a different device once arriving in the office?
With 8x8 Virtual Office, users can seamlessly move a call from one device to another using the Call Flip feature. With Call Flip, they no longer need to cut calls short with customers or colleagues. Whether driving into the office, taking a short break, or about to head home, 8x8 Virtual Office users don’t have to clip it, but just flip it.
It’s Easy and Fast – and Your Caller Doesn’t Need to Know
Detailed Solution (step-by-step):
Users can flip calls between their 8x8 Virtual Office desk phone, 8x8 Virtual Office Mobile app, or 8x8 Virtual Office Desktop app. Here’s how:
- While on a live call on any 8x8 desk phone or 8x8 Virtual Office mobile application, ensure the device/application you want to move to is open or activated.
- From the keypad of the device/application you want to move to, dial * 88, then tap or click Call (or the call icon).
- The call becomes active on the new connected device/application.
On your Virtual Office Desktop App click on transfer, and then at the bottom click on softphone.
Validation (how do I know it works?):
The call will be transferred from the device you answered the call on, to the device you either dialed *88 on or on the softphone is the call was transferred there.