Description of Service:
Welk uses a service from Mimecast to protect our organization from spam, malware and phishing attack emails. The Mimecast portal allows individual email users to monitor their quarantined emails and release or block as required.
A 'Daily Digest' is sent to team members who have received an item that Mimecast feels could be questionable so that they may be reviewed. Actions can be taken accordingly.
Alternatively, team members may action on questionable items directly through the Mimecast portal by visiting https://login.mimecast.com.
Generally Applies to:
All team members who have a Welk provided email account are automatically given access to this critical service.
How to Request Service:
If you need help with spam, the below guides are likely to be of assistance.
Team Member Responsibilities:
Review messages on hold through the daily digest or log into the Mimecast portal and review emails that were quarantined - releasing or blocking as necessary. Team members should take Welk provided training on information security to successfully monitor their email accounts.
Team members should report any SPAM, suspicious, or malware emails to the Service Desk.
General Turnaround Time:
Requests are typically handled within 7 days, unless the challenge is of high impact nature.
None at this time.