You are unable to log into 8x8 in your web browser.
You get the following error message when you try to log into 8x8 (usually due to the user having the wrong URL bookmarked):
Detailed Resolution (step-by-step):
- Please make sure you are using the Google Chrome browser.
- Clear Google Chrome's data by pressing shift+ctrl+del on your keyboard while having Chrome open. This will help with some connection challenges. Example below:
- Log into https://sso.8x8.com and NOT https://sso.8x8.com/login/acctmgr
- Make sure that you have the correct page bookmarked (https://sso.8x8.com/sso/login is also valid)
Validation (how do I know it works?):
You successfully log into 8x8.