Following article details how to switch Virtual Office's Classic mode to New Experience. There have been reported issues with Classic mode, which have been resolved after switching Virtual Office into New Experience.
Detailed Solution (step by step):
- (with Virtual Office open) select Virtual Office and then Settings from the drop down menu
Note: You can also press key combo "Ctrl + ,"
MAC Users: There is a COG wheel icon in the lower left of the Virtual Office window that will bring up settings.
- Select the checkbox for Switch to New Experience
- Select Restart to restart Virtual Office into New Experience
- (optional) After the reboot the Virtual Office window may appear in expanded view. If you prefer the compact view of 8x8, select View then Compact Mode
Validation (how do I know it works?):
The Virtual Office window will look like the following image. In addition, try making some calls and/or message other to validate 8x8 is functioning after switching to New Experience.